A selection of frequently asked questions...
Do you offer repairs and cleaning?
Due to time restrictions, we can no longer offer in-house cleaning and repairs. If you have questions about cleaning techniques or a need advice about a specific repair, feel free to send an email through the contact page and someone will respond ASAP.
Can I order a design I see on the Pennyroyal Jewelry website?
We do not sell any jewelry directly from the website at the moment, but we may periodically make past designs from the Pennyroyal Collection available for a limited time. Retired design collaborations will not be available again. Retired designs do show up on ebay from time to time, but we cannot be held responsible for the quality or authenticity of products purchased anywhere other than the Pennyroyal website or authorized retailer.
How long does it take to create a custom design?
Due to time constraints, we are only able to take a very limited number of custom design orders. Please submit your request on the custom page and someone will get back to you with an estimate of when we will be able to take on your project.
How do I order a custom design?
Send all custom ideas to firstname.lastname@example.org and we will get back to you ASAP with ideas, price estimates and other information. Even if you don’t have a specific idea of what you want, we can ask you a few questions and come up with design ideas.
CARE & CLEANING
My jewelry has a strange dark or light spot on it. What do I do?
There are certain soaps, perfumes and even some organic oils that can alter the look of the oxidized finish of your jewelry. If you notice a spot or anything weird about the finish, email a photo to email@example.com and we will get back to you with instructions.
How do I clean my Pennyroyal jewelry?
Sterling silver and bronze will naturally oxidize over time. To keep your jewelry looking fresh, we recommend hand polishing only. Using cleaning solutions will remove all oxidation and take away the unique ‘antiqued’ look of your design. Simply rub your jewelry with a polishing cloth to maintain the best finish.
Can I order a replacement chain or cord?
Due to time constraints, we are no longer able to offer replacement chains and cords.
We will never share your email address or other personal information with any 3rd parties. Information collected is used for order verification only and will not be shared or sold, ever.
RETURNS & EXCHANGES
What is your return/exchange policy?
We do not offer returns or exchanges on jewelry that was not purchased directly from the Pennyroyal Jewelry website. All items are subject to the return/exchange policies of the retailer from which your item was purchased.
If you have a question that is not answered on this page, email us directly at firstname.lastname@example.org and we will respond right away.